Contact

Contact Us – Aurike

We’re here to help with both pre-sale and after-sale questions.

Pre-Sale Inquiries

If you have questions before ordering, please describe your needs in detail.
To help us recommend the most suitable shades, please include:

• Photos of your windows

• Marked measurements (width × height)

• Any special requirements (mounting type, motorized control, color preference, etc.)

After-Sale Support

If your product arrives damaged during shipping, please keep all packaging and provide:

• A photo of the package showing the shipping label and tracking number

• Photos of the damaged item and outer box
  We will assist with the shipping claim and remake your product immediately.
  During the process, the courier (e.g., UPS) may contact you for investigation — please cooperate.

For other after-sale issues such as installation help or quality concerns, please send clear photos or videos and describe the issue in detail. Our technical team will respond with professional guidance.

📧 Email: service@aurike.com
🌐 Website: www.aurike.com