Return & Refund

Last Updated: November 1, 2025

At Aurike Tech International Co., Limited (“Aurike,” “we,” “our,” or “us”), we take pride in providing high-quality, custom-made window treatments designed for your exact needs.
We understand that issues may sometimes occur, and we are committed to providing fair and transparent after-sales service.
Please review our return and refund policy carefully before placing your order.

1. What Customers Should Do

If you receive a product that is defective, damaged, or incorrect, please contact us within 48 hours of delivery at service@aurike.com and provide:

Your order number
Photos or videos clearly showing the issue (e.g., defect, wrong color, wrong size)
Photos show the tracking number

Our support team will respond within 24 hours to assist with the next steps.

2. Eligible Return & Refund Situations

A. Custom (Made-to-Order) Products

Each custom product is made to your exact specifications (size, color, and control type).
Once production has started, order cancellations are subject to a 10% handling fee to cover processing and transaction costs.
Because these are custom items, returns are not accepted unless there is a confirmed production error or quality defect caused by Aurike.
If the issue is due to our error (e.g., incorrect size, color, or workmanship), we will remake or refund the affected item after verification.
If incorrect measurements were provided by the customer, we can offer a remake at 50% of the original cost, plus shipping fees.

B. Finished (Non-Customized) Products

Returns are accepted within 8 days of delivery if the product is unused, undamaged, and in its original packaging.
The customer is responsible for the return shipping cost.
A 20% restocking fee will be deducted from the refund to cover inspection and handling costs.

C. Defective, Damaged, or Incorrect Items (Our Fault)

If your order arrives defective, damaged, or incorrect due to our mistake, we will resend or fully refund the item at no additional cost.
Please contact service@aurike.com within 48 hours of delivery, including photos or videos showing the issue.

3. Return & Refund Time Frame

Step	Description	Time Frame
1. Customer contacts Aurike	Within 48 hours for damaged/defective items, or within 8 days for standard returns	—
2. Aurike reviews the case	Verification and approval within 2–3 business days after receiving details	—
3. Customer ships the item back (if required)	Must be shipped within 7 business days after approval	—
4. Refund issued	Refund processed within 5–7 business days after the returned item is received and inspected	—

Refunds will be credited to the original payment method used for purchase.
Depending on your bank or payment provider, it may take an additional 3–5 business days for the refund to appear in your account.

4. Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

Used or installed window blinds/shades
Items damaged due to improper installation or misuse
Clearance or final-sale items
Any product not purchased directly from https://www.aurike.com

Note: Aurike does not sell or process gift cards, and therefore this policy does not apply to such items.

5. Contact for Returns & Refunds

📧 Email: service@aurike.com
📍 Return Address:
Aurike Tech International Co., Limited
Unit 18, 8/F, Peter Leung Industrial Building,
103 Wai Yip Street, Kwun Tong, Hong Kong

Please do not return any items without prior authorization from our customer service team.

6. Important Notes

All returns must be pre-approved by Aurike before shipment.
Items returned without prior confirmation may not be accepted or refunded.
If the return is due to a verified product defect or error on our part, Aurike will bear all return shipping and replacement costs.
Refunds cannot exceed the original payment amount for the specific product.
This policy applies to all active Aurike markets (Australia, Canada, EU, Hong Kong, Japan, New Zealand, Singapore, UK, UAE, and the United States).