Order Process & Shipping Policy

At Aurike, we ensure a smooth and transparent ordering and shipping process for our custom motorized blinds and shades. Below is our step-by-step order process:

Order Process

Take Measurements – Use our Measuring Guide to take accurate measurements.
Online Ordering – Place your order using the measurements you've taken.
Order Confirmation Email – You will receive an email confirmation once your order is processed and assigned to the factory.
Production & Shipping – We manufacture and ship your order once production is complete. A tracking number will be sent to you.
Signature Confirmation – Upon delivery, please inspect the package and sign to confirm receipt.

Shipping Policy – Aurike.com

At Aurike, we are committed to providing reliable, efficient, and transparent shipping services to our customers worldwide. Below is an overview of our shipping policy, including detailed shipping fees, delivery times, and other important shipping information.

Shipping Fees

Shipping charges vary depending on your location, product type, and the delivery speed selected. The exact shipping cost will be calculated during checkout based on your shipping address and selected products. Shipping fees are subject to customs duties in certain regions and will be added to your total order at checkout, depending on the destination country’s import regulations.

Shipping Time

Standard Shipping: Delivery typically takes 5-15 business days depending on your location. Business days refer to weekdays (Monday to Friday), excluding public holidays.
Motorized Products: Due to their complexity, motorized products may require additional time for processing and delivery. Please allow extra time for these orders.

Shipping to Different Regions

We offer shipping to the following regions:

United States: Available for most products, Additional customs duties may apply. Delivery time: 5-10 business days for standard shipping.
Canada: Available for most products. Additional customs duties may apply. Delivery time: 7-12 business days.
European Union: Available for most products. Delivery time: 7-12 business days. Additional customs duties may apply, which are the responsibility of the customer.
Australia & New Zealand: Available for most products. Delivery time: 7-15 business days. Additional customs duties may apply, which are the responsibility of the customer.
Asia: Available for most products. Delivery time: 5-12 business days.
Other Markets: We currently do not ship to certain countries due to logistical constraints. Please check during checkout to confirm availability.

Customs Duties and Taxes

For shipments to certain regions (e.g., the European Union, Canada, Australia, and Asia), customs duties and taxes may be applied by the destination country’s customs office. These fees are not included in the shipping cost and are the responsibility of the customer. Customers are advised to check with their local customs authorities for information on customs duties and taxes before placing an order.

Shipping Options

Expedited Shipping: Faster delivery, usually within 7-10 business days, depending on the destination.

Shipping times may vary depending on external factors such as weather, holidays, and local customs processing.

Chinese New Year Delay

Please note that during Chinese New Year, both production and shipping may experience delays of 8-10 days. We advise customers to place orders in advance or consider the potential delays during this holiday season.

How to Contact Us

If you have any questions or concerns about your shipping or order, feel free to contact us via email at service@aurike.com or reach out through our online chat. We are here to assist you and ensure a smooth shopping experience.

Thank you for choosing Aurike!