Roman Shades Corded

Order Process

• Take Measurements: Use our Measuring Guide to take accurate measurements.
• Online Ordering: Place your order using the measurements you've taken.
• Order Confirmation Email: You will receive an email confirmation once your order is processed and assigned to the factory.
• Production & Shipping: We manufacture and ship your order once production is complete. A tracking number will be sent to you.
• Signature Confirmation: Upon delivery, please inspect the package and sign to confirm receipt.

Shipping

Shipping charges vary depending on your location, product type, and the delivery speed selected. The exact shipping cost will be calculated during checkout based on your shipping address and selected products. Shipping fees may be subject to customs duties in certain regions and will be added to your total order at checkout, depending on the destination country’s import regulations.

• Standard Shipping: Delivery typically takes 5-10 business days depending on your location. Business days refer to weekdays (Monday to Friday), excluding public holidays.
• Motorized Products: Due to their complexity, motorized products may require additional time for processing and delivery. Please allow extra time for these orders.

Shipping Regions

• United States: Available for most products, including standard and expedited shipping options. Delivery time: 5-10 business days for standard shipping.
• Canada: Available for most products, including standard shipping. Delivery time: 7-12 business days.
• European Union: Available for most products. Delivery time: 7-12 business days. Additional customs duties may apply, which are the responsibility of the customer.
• Australia & New Zealand: Available for most products. Delivery time: 7-15 business days. Additional customs duties may apply, which are the responsibility of the customer.
• Asia: Available for most products. Delivery time: 5-12 business days.
• Other Markets: We currently do not ship to certain countries due to logistical constraints. Please check during checkout to confirm availability.

At Aurike, all our blinds and shades are custom-made to your specifications, so accurate measurements are crucial.

Customer Measurement Errors

If a sizing error occurs due to customer mistakes, we offer a 50% discount on a remake order to help reduce your cost.

Measurement Assistance

To avoid errors, please refer to our Measuring Guide before ordering. If you need help, contact us before placing your order.

For any inquiries, reach out to service@aurike.com.

Return

• Custom Products: For all custom-made products, we are unable to accept returns or provide refunds. Custom items are tailored specifically to your requirements, and once shipped, they cannot be resold. Additionally, shipping costs for custom products cannot be refunded.
• Other Products: For other products that are not custom-made, we do accept returns and refunds within a 7-day time frame.

Refund

If the product you receive has incorrect dimensions or issues caused by Aurike, we will either offer a refund or a remake at no additional cost. If you are not satisfied with the product, please contact us, and we will do our best to resolve the issue and ensure your satisfaction.

How to Request a Refund or Return:

• Provide evidence of the defect by sending clear photos or a video along with a description of the issue.
• Send the evidence to service@aurike.com or contact us through the online chat for assistance.

Logistics Issues:

If the issue is caused by logistics (e.g., product damage during shipping), please do not accept the delivery. Take clear photos or videos of the damaged product and packaging to retain evidence. We can then file a claim with the carrier. You will have the option to either request a remake or receive a full refund.

At Aurike, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your personal information, and how you can control its usage. Please review this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Collection of Personal Information

We use SSL encryption technology on pages where sensitive personal information, such as credit card numbers, is collected. This ensures that your personal information is securely transmitted to us.

2. No Sale of Personal Information

We do not sell or share your personal contact information with any third parties for commercial purposes. Your privacy is important to us, and we will always respect your personal data.

3. Use of Personal Information

We will never use your personal information, such as your name, email address, or images, for advertising or marketing purposes without your explicit consent. Any personal information we collect will only be used to fulfill your order or provide the services you have requested.

4. Purpose of Data Collection

At Aurike, the primary purpose of collecting personal information is to process and deliver your orders, enhance your shopping experience, and communicate with you regarding your account and purchases. We do not collect personal information as the main purpose of our website.

5. Compliance with Local Laws

Our Privacy Policy complies with applicable laws and regulations. If you are located in a specific country, please be aware that our policy is designed to be in accordance with the relevant laws of the country in which we are operating. We ensure that our practices align with the laws in your location, particularly regarding data protection and privacy.

6. Contact Information

For any inquiries regarding your personal information or how it is handled, please contact us at the following:

• Email: service@aurike.com
• Phone: +86 158 7567 8974
• Address: 2111, T3 Building, Hengqin Huafa Mall, Hengqin New District, Zhuhai City, Guangdong, China

7. Changes to This Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and you are encouraged to review this page regularly.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

Thank you for choosing Aurike. We are committed to providing you with a safe and secure shopping experience.